Refunds & cancellations

Right now: seats are free

YOUDOWN doesn't currently take payment for seats, so there's usually nothing to refund. Where a moment has a real-world cost — a court fee, a dinner bill, a share of a charter — you settle it directly with the host, in person. We don't hold that money, so we can't return it.

What we do handle is the seat itself, and the expectations around it.

If you withdraw

You can withdraw from a moment any time before it starts, from the Plan tab. Two things happen:

• Your seat reopens to the waitlist immediately, so someone else can take it.
• The host is told, along with the reason you picked.

Withdrawing isn't held against you. Withdrawing four hours before, repeatedly, is — the app tracks the pattern, not the individual event.

If the host cancels

Everyone confirmed is notified straight away with the host's reason. The moment leaves your Plan tab and the app surfaces similar moments nearby, because a cleared Saturday is the actual problem.

If you'd already spent money on the host's instructions — a court booking in your name, a non-refundable reservation — that's between you and the host. Tell us if a host is repeatedly cancelling on people; we act on it.

No-shows

Hosts record attendance after each moment. Missing a moment you were confirmed for, without withdrawing, counts as a no-show.

One is nothing. A pattern limits which moments you can apply to, and enough of them closes hosting access. This is the only enforcement mechanism a free marketplace has, so we use it.

Subscriptions and boosts

Moments AI subscriptions and boosts are sold through the App Store and Google Play, and refunds are handled by Apple and Google under their policies, not by us — we can't issue them directly. Both accept requests through your purchase history.

Cancel a subscription any time in your store settings. It runs to the end of the period you've paid for; we don't pro-rate.

A boost that failed to run because of an outage on our side is our problem — write to support@youdown.app and we'll make it right.

When paid seats launch

We plan to let hosts charge for seats. When that happens this policy will be updated and you'll be told before the change takes effect. The intended shape:

• You're only charged when a host accepts you. Applying costs nothing.
• Host cancels — full refund, automatically. No claim to file.
• You withdraw before the cutoff — full refund. After it, the host decides, because they may already be committed.
• Moment doesn't happen as described — full refund after review.

Nothing in this section is in effect yet.